Refund policy

When you buy, you ask for access to start straight away, so the legal 14-day right to cancel ends once access begins (see our terms). On top of that, we offer these refunds voluntarily:

• Not watched: if you ask within 14 days of buying and have not opened any lesson from what you bought, we refund in full.
• Something wrong: if a lesson you bought will not play, or is faulty or not as described, tell us and we will fix it, replace it or refund you, as the law requires.
• Bought twice by mistake: we refund the duplicate.
• 2025 pre-order late: if the 2025 year pack's sixteen lessons are not all published by 7 October 2026, you may ask for a full refund of the pack within 30 days after that date, even if you have watched some of its lessons.
• Single lesson, then the pack: if you bought a 2025 lesson singly and then buy the 2025 year pack within 14 days, we refund the single lesson on request.

To ask, write to hello@quillandgown.com from the e-mail you bought with. Refunds go back through Stripe to the card, Alipay or WeChat Pay account you paid with, usually within 5–10 working days. When a purchase is refunded, its lessons leave your library.